At Used Tools MKT, we are committed to ensuring your satisfaction with our products. If for any reason you’re not completely happy with your purchase, we offer a hassle-free refund and returns policy. Please read the details below.
1. 30-Day Refund and Return Policy
You have 30 days from the date you receive your order to request a return or refund. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all accessories and manuals (if applicable).
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [Insert Contact Email] within 30 days of receiving your item. Please provide your order number, a brief description of the issue, and any relevant photos if the item is defective or damaged.
- Return Approval: Once your return request is approved, we will provide instructions on how to send your item back to us.
- Return Shipping:
- If the item is defective or damaged upon arrival, we will cover the cost of return shipping.
- For all other returns, the customer is responsible for return shipping costs.
- Refund Issuance: Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
3. Exchanges
If you wish to exchange an item (e.g., for a different product or if it arrives defective), please follow the same process as outlined in the return section. If the item you want is unavailable, we will offer a full refund instead.
4. Non-Refundable Items
Some items are exempt from being returned or refunded, including:
- Gift cards
- Items marked as final sale
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [Insert Contact Email] with a description of the issue and photos of the damage. We will arrange a replacement or offer a full refund, including shipping costs.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- First check your bank account or credit card statement.
- Then contact your credit card company or bank; it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at contact@usedtoolsmkt.com.
7. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us at:
Used Tools MKT
4204 W Dunlap Ave, Phoenix, AZ 85051, USA
contact@usedtoolsmkt.com
+1 (434) 217-8914