Welcome to Used Tools MKT! Here, we’ve compiled answers to some of the most commonly asked questions. If you have additional queries, feel free to contact us at contact@usedtoolsmkt.com.
1. What types of tools do you sell?
We specialize in selling high-quality used tools, including power tools, hand tools, and specialty equipment from trusted brands. All tools are carefully inspected and tested to ensure functionality.
2. Are all your tools used?
Yes, all of our tools are pre-owned. However, each tool is thoroughly inspected and tested to ensure it is in excellent working condition before being listed for sale.
3. Do you offer a warranty?
We do not offer a traditional warranty, but we stand by the quality of our products. If you encounter any issues, you can return or exchange your tool within 30 days of purchase. Please see our Refund and Returns Policy for more details.
4. Where do you ship to?
We currently ship to the following countries:
- United States (USA)
- Canada
- United Kingdom (UK)
- Australia
5. What are your shipping options?
We offer two shipping options:
- Free Standard Shipping: 5-8 business days.
- Express Shipping: 3-5 business days for $50.
All orders are processed within 1-3 business days before being shipped.
6. Is shipping really free?
Yes! Free standard shipping is available for orders shipped to the USA, Canada, UK, and Australia.
7. How can I track my order?
Once your order has shipped, we will email you a tracking number. You can use this number to monitor the progress of your delivery in real time.
8. What payment methods do you accept?
We accept all major credit and debit cards. Payments are processed securely to protect your information.
9. What is your return policy?
You can return any item within 30 days of receiving it, provided the tool is in its original condition. Please refer to our Refund and Returns Policy for more information on how to initiate a return.
10. What should I do if I receive a defective or damaged tool?
If your tool arrives damaged or defective, contact us within 30 days at [Insert Contact Email]. Include your order number and photos of the damage. We will arrange a replacement or a refund.
11. Do you charge customs or import fees?
Customs duties or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
12. Can I update my shipping address after placing an order?
If you need to update your shipping address, please contact us within 24 hours of placing your order. After this window, we may not be able to change the address if the order has already been processed or shipped.
13. How do I contact customer support?
You can reach our customer support team by emailing us at contact@usedtoolsmkt.com or calling +1 (434) 217-8914. We are here to help with any questions or concerns you may have.